Privacy Policy

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Information we may collect

To provide an online casino service, Lucky Hunter Casino may handle information that identifies you, relates to your account or is connected with your use of the website. The information collected can depend on the services you use, the transactions you make, the checks required and the choices you make about communications.

Account and contact details

When you register or update an account, the site may collect details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also keep records of messages, requests and other information you provide when you contact customer support or otherwise communicate with the site.

Verification and identity information

Where checks are required, you may be asked to provide identity or age verification documents and related information. This may include information shown on an identity document, proof of address, images or other material needed to confirm that an account is being used by the correct person. Verification information may also be reviewed to help prevent fraud, misuse and activity that is not permitted.

Payment and transaction records

The site may record deposits, withdrawals, wagers, winnings, bonuses where applicable, account balances and other transaction activity. Payment providers may process payment details on their own systems. Lucky Hunter Casino may receive information needed to confirm a payment, investigate a transaction, provide account support and meet applicable obligations. Full payment details may not always be stored directly by the casino site.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, device type, operating system, language settings, approximate location information, pages viewed, access times, referring pages and information about how you interact with the site. This data can help with security, performance, troubleshooting and understanding how the website is used.

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How we use information

Information is handled only for legitimate business, service, security and legal purposes connected with operating an online casino website. The main reasons may include the following:

• Creating, maintaining and administering your player account.
• Providing access to games, account features and other website services.
• Processing deposits, withdrawals and other account transactions.
• Confirming your identity, age and eligibility to use the service.
• Carrying out anti-fraud, anti-money-laundering, security and risk checks.
• Detecting suspicious, unauthorised or prohibited activity.
• Responding to questions, complaints, requests and technical support issues.
• Sending important service messages about your account, transactions, security or changes to the website.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
• Improving website design, functionality, security and overall player experience.
• Keeping records and meeting legal, regulatory, tax, accounting and other applicable obligations.

We do not use account information for purposes unrelated to the service without an appropriate reason or permission where permission is required. If information is no longer needed for a legitimate purpose, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Sharing information

Information may be shared with service providers and professional partners that help operate the website. These may include payment and transaction providers, identity and verification services, fraud prevention providers, technology and hosting suppliers, customer support platforms, analytics providers and professional advisers. Information may also be disclosed where necessary to protect the site, its players or other people, to investigate suspected wrongdoing, or to meet a valid legal or official request.

Where third parties process information on behalf of the service, they are expected to handle it securely and only for relevant purposes. Some providers may operate in another country. Where information is transferred or accessed internationally, reasonable steps are taken to support appropriate protection and secure handling.

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Cookies, security and data retention

Cookies and similar technologies

Lucky Hunter Casino may use cookies and similar technologies to keep the website working, remember preferences, support account sessions, improve security, understand website usage and help deliver relevant communications where permitted. Some cookies are necessary for core features, while others help with analytics or preferences.

You can manage or restrict cookies through your browser settings. If you disable certain cookies, some website functions may not work as intended, and you may need to enter preferences or account information again. Browser settings can also allow you to delete cookies that have already been stored on your device.

Protecting information

Reasonable technical and organisational measures may be used to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure systems, authentication procedures, monitoring and staff or supplier requirements. No website, online transmission or storage system can be guaranteed to be completely secure, so you should keep your login details confidential and contact support promptly if you believe your account has been accessed without permission.

How long information is kept

Information is generally kept for as long as it is needed for account administration, customer support, security, dispute handling, business records or other legitimate purposes. Some records must be kept for a period required by law even after an account is closed. The applicable retention period can vary depending on the type of information and the reason it was collected. When information is no longer required, it may be securely removed, anonymised or destroyed.

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Your privacy rights and enquiries

Depending on your circumstances and the rules that apply to your request, you may have rights relating to personal information held about you. These rights can include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion where it is no longer required or may lawfully be removed, and withdrawing consent to marketing communications.

How to exercise your rights

To make a privacy or data request, contact support@luckyhuntercasino.best. Please explain what you are requesting and provide enough information for your account to be identified. For security, we may need to verify your identity before providing information or making changes. This helps prevent personal information from being disclosed to someone who is not authorised to receive it.

• Access: ask for a copy of personal information held about you, subject to applicable exceptions.
• Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
• Deletion: ask for your information to be deleted where it is no longer needed and there is no legal or other valid reason to retain it.
• Marketing consent: withdraw consent to promotional communications at any time by contacting support@luckyhuntercasino.best or using an unsubscribe option included in a marketing message.

Withdrawing marketing consent will not necessarily stop important service communications. We may still send messages needed to administer your account, process transactions, provide security notices, respond to support requests or meet applicable obligations. Closing an account also does not automatically require every record to be deleted, because some information may need to be retained for a period required by law or for legitimate security, dispute and record-keeping purposes.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The current version will be made available on this page, and important changes may be communicated through the website or by another suitable method. You should review the policy periodically so you remain aware of how information may be handled.

If you have a question about this Privacy Policy or how your information is handled, contact support@luckyhuntercasino.best. We will consider privacy requests carefully and respond in accordance with applicable requirements.