Responsible Gaming

1

Gamble responsibly

Responsible gambling starts with understanding that casino games are games of chance. Outcomes are determined by chance, and previous results do not predict future results. There is no reliable strategy that can guarantee a win. Every wager carries a risk of loss, and players should only gamble with money they can afford to lose.

Before you play, consider setting a clear budget for both time and money. Treat this budget as an entertainment expense, similar to the cost of another leisure activity. Once the budget has been used, stop playing rather than adding more funds. Avoid using money intended for rent, bills, food, education, savings or other essential needs.

• Only gamble when you are calm, alert and able to make considered decisions.
• Set a spending limit before you begin and do not exceed it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential household spending.
• Never chase losses by increasing your bets or continuing for longer than planned.
• Do not borrow money, sell belongings or use credit to fund gambling.
• Avoid gambling when affected by alcohol, drugs, stress, anger or strong emotions.
• Remember that a win is not guaranteed, and a loss is not something that must be recovered.

Gambling should not interfere with your responsibilities or relationships. If you find yourself hiding your play, thinking about gambling constantly, missing work or study, arguing with people close to you, or feeling distressed about losses, consider stopping and seeking assistance.

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Tools and account controls

Account controls can help you manage your gambling before it becomes difficult. Depending on the features available for your account and the applicable rules, you may be able to set spending, deposit, loss or session limits. You may also be able to review your activity, take a temporary break or request that access to your account is restricted.

Set limits before playing

A limit is most effective when it is chosen before you start gambling. Consider your income, regular commitments and other financial goals. Choose an amount and timeframe that remain affordable even if the full amount is lost. A limit should not be viewed as a target to spend. It is a boundary that helps you stop before gambling goes beyond your plan.

Take a break

If you feel distracted, frustrated or unable to stay within your plan, use a break or account restriction option where available. A short break can create space to reassess your choices, while a longer break may be more suitable if gambling is affecting your wellbeing. During a break, avoid opening another gambling account or moving to another service to continue playing.

Consider self-exclusion

Self-exclusion is a stronger measure for people who want to stop gambling for a defined period or longer. If you request self-exclusion, follow the instructions provided and do not try to bypass the restriction. Self-exclusion may apply according to the relevant service rules and legal requirements. It is not a replacement for professional support, so consider speaking with a qualified counsellor as well.

1. Review your recent gambling activity and identify any changes in your habits.
2. Choose an affordable limit or break period that matches your needs.
3. Apply the control through the account tools or request assistance through the available support channel.
4. Do not change or remove the control simply because you want to continue playing.
5. Seek independent help if you are finding it difficult to maintain the restriction.

3

Recognising signs of harm

Gambling harm can develop gradually, and different people may experience different warning signs. It is useful to take concerns seriously at an early stage. You do not need to wait until a crisis occurs before taking action or asking for help.

• Spending more time or money gambling than you intended.
• Trying to win back money after a loss or feeling unable to stop during a session.
• Feeling restless, irritable or anxious when you are not gambling.
• Using gambling to escape problems, sadness, stress or boredom.
• Borrowing money, using credit or neglecting bills because of gambling.
• Keeping gambling secret from family, friends or people you trust.
• Losing interest in work, study, hobbies or social activities.
• Experiencing conflict with a partner, family member or friend because of gambling.
• Feeling guilt, shame, hopelessness or other emotional distress after playing.
• Trying to stop or cut back but being unable to maintain the change.

If any of these signs feel familiar, stop gambling and speak with someone you trust. A doctor, psychologist, financial counsellor or gambling support service can help you understand what is happening and plan practical next steps. Support is available whether you gamble regularly or only occasionally.

If gambling has contributed to urgent financial or emotional distress, prioritise your immediate safety. Contact an appropriate emergency or crisis service in Australia, or ask a trusted person to stay with you while you seek help. If you are worried that someone else may be experiencing gambling harm, approach them without judgement, listen carefully and encourage them to access professional support.

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Getting help and staying informed

Australian players can seek confidential information and support from recognised gambling-help organisations and state or territory services. These services may offer counselling, online resources, financial guidance, family support and advice about self-exclusion or other protective measures. Search for an official Australian gambling support service in your state or territory, or speak with your local health professional.

Friends and family can also be affected by another person’s gambling. If someone close to you is gambling in a harmful way, set clear boundaries around money, protect shared finances and seek advice before taking on debts or making promises. You are entitled to support even if the gambling is not your own.

Our approach

Lucky Hunter Casino supports informed and responsible play. Players should read the relevant account information, game information and terms before using the service. Age and identity requirements apply, and gambling should only be undertaken where it is lawful for you to do so. We may apply account checks, limits, restrictions or other safeguards where required by applicable laws, regulations or our operating procedures.

No responsible-gambling measure can remove all risk. The most important step is to recognise your own boundaries and act early when those boundaries are becoming difficult to maintain. If you want to reduce or stop your gambling, use the available account controls and seek independent support. Asking for help is a practical and positive decision, not a failure.

Before you play

• Am I gambling for entertainment rather than to make money?
• Can I afford to lose the amount I plan to spend?
• Have I set a time and spending limit?
• Am I feeling calm and able to make sensible decisions?
• Will gambling affect my bills, responsibilities or relationships?
• Do I know how to take a break or restrict my account if I need to?

If you cannot answer these questions comfortably, do not play. Take a break, review your options and seek support before making another wager.